Lift-and-Shift Outsourcing Risks | Modern PSP Models

In a tightening market with rising complexity, many manufacturers continue to rely on the same default move when patient support programs fall under pressure: lift-and-shift outsourcing. On the surface, it seems efficient: move the work to a vendor, plug into their...

Supporting Caregivers in Patient Services | eMAX Health

Supporting the Caregivers Who Support Patients Behind every successful treatment journey, there’s often someone quietly making it all happen — the caregiver. They’re the ones on the phone with insurance, organizing paperwork, managing refills, and ensuring patients...

Designing PAPs That Withstand Scrutiny

By Mary Lynn Kelley, President, eMAX Health Patient Services Patient Assistance Programs are critical to ensuring access for those who need it most — but building one that’s both effective and compliant is increasingly complex. Across my years in patient services,...