The Hidden Cost of Fragmented Intake in Patient Support Programs

In patient services, intake is often treated as an administrative step—something to complete before the real work begins. But when intake arrives through fax, portals, emails, spreadsheets, and duplicate forms, fragmentation becomes the work. And the cost shows up...

Designing PAPs That Withstand Scrutiny

By Mary Lynn Kelley, President, eMAX Health Patient Services Patient Assistance Programs are critical to ensuring access for those who need it most — but building one that’s both effective and compliant is increasingly complex. Across my years in patient services,...

Breast Cancer Awareness Month: Why Speed Matters

Breast Cancer Awareness Month: Why Speed Matters Every October, Breast Cancer Awareness Month reminds us of the incredible progress in detection and treatment, and the ongoing urgency of timely access to care. Because when it comes to oncology, speed isn’t a...

Data You Can Use: Real-Time Compliance Reporting

In patient services, data is more than a metric. Every field, signature, and timestamp tells the story of how a patient accessed care. Yet for many manufacturers, that story is fragmented across systems and spreadsheets, often reconstructed only when an auditor comes...