The Hidden Cost of Fragmented Intake in Patient Support Programs

In patient services, intake is often treated as an administrative step—something to complete before the real work begins. But when intake arrives through fax, portals, emails, spreadsheets, and duplicate forms, fragmentation becomes the work. And the cost shows up...

Reducing Rework in Patient Support Programs

Speed is often treated as the primary goal of patient support programs. Faster benefit verification. Faster prior authorizations. Faster turnaround times. But across the industry, one pattern continues to undermine those efforts: rework. When cases bounce back due to...

What We Learned in 2025: Five Access Trends Reshaping the Industry

2025 was a year of accelerated change in patient services. From shifting payer expectations to increasing therapy complexity, the access landscape pushed manufacturers and PSP partners to evolve quickly — and rethink the operational models supporting patients,...