The patient services landscape doesn’t reset on January 1.
By the time a new year begins, the pressures shaping access, including tighter documentation standards, increasing therapy complexity, and rising expectations for visibility, are already well underway. For manufacturers, the question isn’t what’s coming next, but whether their patient support programs are evolving fast enough to meet it.
2026 marks the execution phase of work that’s been underway across platform architecture, workflows, and data strategy. Here are four areas where we’re actively investing to support the next era of PSP design.
Interoperability with Prescribing Systems
Access delays often begin before a referral ever reaches a hub. Fragmented intake processes, manual data entry, and disconnected systems slow everything downstream.
Interoperability with prescribing systems helps reduce friction at the very start of the journey to enable cleaner intake, faster routing, and fewer rework loops for providers and staff. The result is a more seamless handoff from prescription to support, without adding burden to already stretched practices.
Expanded Engagement Logic for Caregivers
Caregivers play a critical operational role in access and adherence, yet many PSPs still treat them as an afterthought.
We’re expanding engagement logic to better support caregivers with:
- clearer education pathways
- simplified enrollment support
- timely prompts aligned to where patients are in their journey
- communication that reflects real-world responsibilities
Designing PSPs that work for caregivers is about keeping therapies on track.
Deeper, More Actionable FRM Visibility
Field Reimbursement Managers are often the first to identify friction — but only if they can see it in time.
Enhanced FRM visibility means moving beyond static reports to real-time insights at the territory and case level. With clearer views into status, documentation gaps, and payer responses, FRMs can intervene earlier, support providers more effectively, and reduce downstream delays.
Analytics That Connect Access, Adherence, and Outcomes
Access data alone tells only part of the story.
The next generation of PSP analytics must connect access activity to what happens next: adherence behavior, therapy persistence, and ultimately patient outcomes. That means building data structures that allow teams to move beyond isolated metrics and toward a more complete understanding of program impact.
When access, engagement, and outcomes are connected, decisions become smarter and programs become more resilient.
Looking Ahead
The most effective PSPs of the future won’t be defined by individual features or tools. They’ll be defined by how well systems talk to each other, how clearly stakeholders can see what’s happening, and how intentionally programs are designed for the people navigating them every day.
Want to see what’s next in PSP design? Let’s start a conversation.