World Patient Safety Day: Building Safer Patient Access

Why patient safety begins long before treatment Every September 17, the World Health Organization calls on healthcare leaders to recommit to safer care. This year’s theme, “Safe care for every newborn and every child,” is a reminder that safety doesn’t start in the...

Reducing Time-to-Therapy with HealthPACER® Workflows

Why speed matters more than ever In specialty therapies, the countdown starts the moment a prescription is written. Every day a patient waits for benefit verification, prior authorization, or appeal resolution increases the risk of therapy abandonment. Providers grow...

Hybrid Patient Support Models That Put You in Control

The problem with one-size-fits-all For years, manufacturers have been told there are two paths for patient support programs (PSPs): keep everything in-house or fully outsource to a hub provider. Both models have advantages, but both also have limitations. Fully...

Why Flexibility Matters in Pharma Support Programs

Pharma manufacturers can no longer rely on rigid, one-size-fits-all support programs. Yet, many pharma manufacturers struggle to adapt, leading to delays, inefficiencies, and gaps in patient access. Some lose control by fully outsourcing their programs, while others...

Is your PSP Program Future-Ready? 

Over the past two years, I’ve had the privilege of speaking with dozens of manufacturers, payers, and patient advocates about the state of patient access. One truth keeps surfacing: Patient Support Programs are falling behind the moment. They were built in a different...